Terms & Conditions
Description of Goods & Services
Cell Nutrition is the online retail outlet of Something Natural distribution company, a distributor of organic and natural products.
Agreement of Sale
All products remain the property of Cell Nutrition until payment has been made in full.The agreement of sale between the customer and Cell Nutrition is only valid once payment has been received and cleared in Cell Nutrition’s bank account.
Cell Nutrition will take responsibility for all transactions on this website – sales, service, support, dispute resolution and delivery of goods.
All orders will be processed within one working day (our aim is within 4 hours on the same day).
All orders are dispatched via various courier services.A delayed delivery is not grounds for a return or refund.
Proof of delivery is confirmed via the respective courier services – any person that has accepted and signed at the delivery address is deemed as confirmation of delivery.
Return & Refunds Policy
All goods and services supplied by Cell Nutrition are subject to availability. Cell Nutrition will make contact with the customer in case of stock outs.
Cell Nutrition will accept an order cancellation up to the point before the order has been dispatched and collected by the respective courier service.
All products are sold with a 7 day satisfaction guarantee.If you are not happy with a product that you received for any reason, please contact us within 7 days of receipt with the reason for dissatisfaction. If the product is in its original sealed state we will issue a return order, which is our authorisation for you to return the product to us.
Shipping costs for the return will be for your account. Upon receiving the product we will inspect the item and if in its original sealed state will then refund you the full value of the product.
If the product has been opened or used, then your feedback will be escalated to product manufacturers who in turn will use their discretion to determine a refund value. Cell Nutrition will not be held responsible for issuing the refund in this scenario, rather the manufacturers.
When you receive your order, please take time to check it against the packing slip or invoice that is included in your shipment. If you receive the wrong product, if a product is missing or if a product is damaged please make contact with Cell Nutrition immediately.We will then verify and arrange to swap the incorrect/damaged product with a new one.
Privacy and Data Protection Policy
Cell Nutrition takes your privacy seriously.All personal information collected on this site will remain confidential and will not be sold, reused, rented, disclosed or loaned to any other party.Cell Nutrition will take all reasonable steps to protect the personal information of users in accordance with the Protection of Personal Information Act, No. 4 2013 (South Africa) (POPI).
Copyright and Use of the Website
All images and content is subject to copyright and may not be copied, reproduced, republished or redistributed.This site may be used by customers to browse the content and products and to make legitimate purchases.
Secure payment may be made via the following channels during the checkout process:
- Ozow – this is a secure Instant EFT payment option from any of the 6 large SA banks. (Your order status will be updated immediately after successful payment), EFT details are processed directly on Ozow and Cell Nutrition does not have access to the information.
- PayFast – for secure payment by Credit Card or Debit Card (Visa or Master Card), card details are processed directly on PayFast and Cell Nutrition does not have access to the information.
- EFT – you can make your payment directly into our bank account.NB! Please use your Order ID and surname as the payment reference, otherwise we will not be able to trace your deposit.FNB is instant, other SA banks (1 or 2 days, unless processed as same day)Your order will not be shipped until the funds have cleared in our account.(Please see Ozow instant EFT option as an immediate fund clearing alternative for non FNB bank transfers) FNB Stellenbosch, 200610, Something Natural Cheque Acc 62010643452
All transactions are processed in South African Rand (ZAR).
Cell Nutrition has taken every reasonable measure to ensure that the products on this website are captured correctly and are of the highest quality and safety.However, due to the possibility of human error, Cell Nutrition accepts no responsibility for the accuracy or completeness of information provided on the website.Neither do we accept responsibility for any adverse reactions that any of the products may cause.
All testimonies and experiences are the opinions and beliefs of individuals who have used the products and are not necessarily the opinions or beliefs of Cell Nutrition.The testimonies are not intended to claim that the products can be used to diagnose, treat, cure, mitigate or prevent any disease. These statements have not been evaluated by the Food and Drug Administration. The information posted on this website is published for informational purposes only. This information should not in any way be used as a substitute for the advice of a physician or other licensed health care practitioner. Testimonials should not be construed as representing results everyone can achieve.
This website is governed by the laws of South Africa and Cell Nutrition chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:
Something Natural CC trading as Cell Nutrition
3 Transvalia Avenue, Union Park, Stellenbosch, 7600
Telephone: 083 306 0009
Any aspect of these Terms and Conditions may be changed by Cell Nutrition at any time without notice.