3 Transvalia Avenue, Uniepark, Stellenbosch, 7600
Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Delivery for orders over R1,000 are for free in Cape Town, Paarl, Stellenbosch & Somerset West (Under R 1,000 the delivery fee is R40). All other locations over R1,000 the delivery fee is R 50 and for under R1,000 the delivery fee is R100.
Which payment methods are accepted in the Online Shop?
We make use of the secure payment gateway - PayFast - they accept all major credit and debit cards (and even Bitcoins) - they also have an EFT process.
How long will delivery take?
We carry stock of most items, and aim to send out orders on the same day or no later than the next day. Delivery to Cape Town and surrounding areas are generally next day. Delivery to other locations will generally take 2 days.
How secure is shopping in the Online Shop? Is my data protected?
The site is protected by SSL (the HTTPS you see in front of the web address) and is hosted on a secure server that is backed up daily. All payments are done through PayFast a secure payment gateway (Cell-Nutrition does not have access to your credit card or other payment details - this is handled by PayFast).
What exactly happens after ordering?
Your order is received by Cell-Nutrition. We then pack your order for shipment via courier. The courier collects daily by 2pm and delivers the product to the address you provided
Do I receive an invoice for my order?
Yes, the system generates and invoice for you.
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