4 Florida Street, Paradyskloof, Stellenbosch, 7600

Frequently Asked Questions

We are always happy to hear from you – below are some standard questions people ask, that we have already answered.

What are the delivery charges for orders from the Online Shop?

Delivery for orders over R1,500 are for free.

Delivery in Cape Town, Paarl, Stellenbosch & Somerset West (orders under R 1,500) the delivery fee is only R40.

All other locations (orders under R1,500) the delivery fee is only R80.

Which payment methods are accepted in the Online Shop?

We make use of two secure payment gateways - Ozow & PayFast or you can do a standard EFT - all 3 options are available on checkout:

  • Ozow - this is a secure Instant EFT payment option from any of the 6 large SA banks. (Your order status will be updated immediately after successful payment), EFT details are processed directly on Ozow and Cell Nutrition does not have access to the information.
  • PayFast - for secure payment by Credit Card or Debit Card (Visa or Master Card), card details are processed directly on PayFast and Cell Nutrition does not have access to the information.
  • EFT - you can make your payment directly into our bank account.NB! Please use your Order ID and surname as the payment reference, otherwise we will not be able to trace your deposit.FNB is instant, other SA banks (1 or 2 days, unless processed as same day)Your order will not be shipped until the funds have cleared in our account.(Please see Ozow instant EFT option as an immediate fund clearing alternative for non FNB bank transfers) FNB Stellenbosch, 200610, Something Natural Cheque Acc 62010643452
How long will delivery take?

We carry stock of most items, and aim to send out orders on the same day or no later than the next day.

Delivery to Cape Town and surrounding areas are generally next day.

Delivery to other locations will generally take 2 days.

How secure is shopping in the Online Shop? Is my data protected?

The site is protected by SSL (the HTTPS you see in front of the web address) and is hosted on a secure server that is backed up daily.

All payments are done through PayFast a secure payment gateway (Cell-Nutrition does not have access to your credit card or other payment details - this is handled by PayFast).

What exactly happens after ordering?

Your order is received by Cell-Nutrition.

We then pack your order for shipment via courier.

The courier collects daily by 2pm and delivers the product to the address you provided

Do I receive an invoice for my order?

Yes, the system generates and invoice for you.  Cell Nutrition is a trade name of Something Natural CC that is VAT registered (VAT No 4770182998) and will issue a Tax Invoice.

How long has Cell Nutrition been supplying health products?

Cell Nutrition is a trade name of Something Natural CC (Reg No 1999/33948/23) that has been supplying the public with health products for the last 20 years and has also been supplying health shops as a distributor at wholesale prices.  The online store is a new aspect of the business and has only been operational since 2019.

What is your Returns and Refund Policy

All products are sold with a 7 day satisfaction guarantee, allowing you to return the product within the 7 day period if for any reason you might not happy with the product.

The full details can be found on our Terms and Conditions page: click here

Contact Details

Email: info@cellnutrition.app
Cell: 083 306 0009
Shop: 4 Florida Street, Paradyskloof, Stellenbosch, 7600

Contact Us

You can get in contact with us through the contact details above or by filling out the form below.